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General Questions

What makes our Skincare products different than other cosmetic skincare line?

We believe skin care should be effective and innovative, yet natural. What you put on your skin matters to us which is why natural ingredients are the corner stone of all our skincare products.

One of our skincare line is made out of Gob leaves which are an excellent source of antioxidants used for centuries topically to treat various irritations and inflammations on the skin, including psoriasis, eczema and acne. Women have used the leaves of the tree for centuries to exfoliate, soften and brighten their skin. It can also help to prevent the appearance of wrinkles and scars, as well as keeping the skin tight and energised with oxygenated blood. The cleansing mask is also a rich source of vitamin C needed for the growth and repair of cells in all parts of your body, including your skin and scalp. 

Our ingredients are tried and tested on real people to produce the best possible skincare products for your skin. We do not use harsh ingredients such as fillers, parabens and synthetics to supplement poor quality. We believe products should be worth their price, which is why our emphasis has always been on quality over quantity and the natural over the synthetic.

All of our products have been tested on ourselves and on volunteers, and only contain active natural plant based ingredients. The products are 100% vegan fragrance-free, paraben-free. We do not believe in testing on animals as we believe in animal welfare. It is our belief that skincare should be cruelty-free in its production.

What are the benefits of using HiClearSkin?

Daily use of the HiClearSkin products will improve the texture, evenness, reduce the appearance of fine lines as well as calm or heal most acne conditions. You can expect your skin to appear more elastic with improved suppleness and refinement. The accumulation of dead skin cells on the most topical layer of the skin contributes to a dull appearance and uneven texture while bacteria formation and unbalanced oil production, which results in acne conditions. HiClearSkin range target these conditions for a more vibrant, refined texture and improved clarity of the skin. While using our products, you will notice a glow to your skin that no other skincare line has been able to provide.

I have sensitive skin. Will HiClearSkin work for me?

The HiClearSkin line includes products that have been specially formulated for Dehydrated/Sensitive & Dry skin. They are designed to calm sensitive conditions while still providing mild ingredients that produce transformative results. In addition to that our range of skincare are so effective in gently nourishing, protecting, soothing, and rejuvenate the most delicate skin.

Are the any side effects to using HiClearSkin products?

It is very rare to experience any adverse effects from the use of HiClearSkin range. Please consult a physician however, if you experience irritation before using our products or if you are pregnant or lactating or if you are under care for a medical condition.

Are HiClearSkin products fragrance-free?

There are no perfumes or artificial fragrances used in our range of skincare products.

How long will it take to see results?

Although individual results may vary, many clients have noticed results within just a few days of using our products. Best results are observed after four weeks of daily use. Our skincare range are formulated for fast, effective and long-lasting results and target most all skin concerns.

My Privacy And Personal Information Secure On Your Site?

Absolutely. Shopping and your personal details on our site is safe and secure.
HiClearSkin adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your payment details is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your card information is only used to complete the requested transaction and is not subsequently stored.

How can I contact you and how quickly do you respond to emails queries?

Please email us at hello@hiclearskin.com and allow us 24 hours to answer you since we operate globally.

Our friendly and well-trained customer service team is at your service.

Please remember we will always work hard to process your order as fast as possible and our customer service team will keep you as updated as possible to make your purchasing process as enjoyable as possible.

I bought something and didn’t get an email from you. If you have not received any emails from us confirming your purchase, do let us know immediately via email ( hello@hiclearskin.com ) or our contact form with your full name and shipping address. We will sort this out ASAP. Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.

Payment

What payment method do you accept?

We offer safe shopping and accept payment via credit/debit cards (Visa, Mastercard, American Express, Apple Pay & Google Pay). Our payment provider is Stripe, a 100% secure payment gateway, used by companies like Apple, Facebook, Twitter.

Shipping  

Do you ship Internationally?

We sure do! We ship our range of skincare products worldwide each day and have many happy customers in every corner of the globe.

How long will it take to get my order?

We'll receive your order and process it within 1-2 days after purchase. Once payment has been processed we aim to ship and process your order within 24 hours of receipt. As soon as we ship your item(s), you'll receive an email from us with tracking info. 

From dispatch please allow around 1–5 working days. 

What time are deliveries usually made?

Usually during (Monday to Sunday, 9am-6pm) but that will depend on your local delivery service.

What happens if I am not at home?

Small enough items will be delivered to your postbox and if the postman does not have access to your postbox, they will be redelivered to your address or left at your local post office for you to pick up. 

Customs & Import Fess?

As orders are currently shipped from the UK, you may be subject to additional import fees upon delivery. Sometimes for orders outside of the region, there may be customs or import duties charged once the parcel reaches its destination country. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences or air and ground transportation strikes. Please refer to the Customs and Excise regulations for your country or territory.

Returns

I ordered something but I want to change the delivery address?

You must contact us within 1 business day of placing the order to arrange an address change.

You can do this by emailing hello@highclearskin.com with your order number as the subject.

Do you offer returns?

We want to make your life easier.

We do accept returns within 14 days from delivery. If you want to return the order because the product is damaged/defective, we will pay for return shipment. Certain items are not eligible for a refund for hygienic reasons.

Please email us at hello@hiclearskin.com

When will I receive my refund?

Refunds will be credited in your original form of payment. If you paid via credit or debit cards, refunds will be sent to the card-issuing bank withing 7-10 business days of receipt of the returned items or cancellation request.